Empower your organization
to listen — and act
FeedbackLabs makes it easy to collect, analyze, and take action on feedback from the people who matter to your business.
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Organize feedbacks with
channels
Get a bird’s-eye view of all your feedback
Keep track of all of your cross-departmental projects and collaborate with your team from a single dashboard. Use channel grouping to organize channels by project type or department. Simply navigate to your dashboard sidebar, select ‘+ New Group’, and drag relevant channels into it.
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Ask the right people the right questions
Add unlimited channels and contacts, and target them with segment and cross-segment tagging. To import contacts, simply drag-and-drop a CSV file. Then assign tags and edit individual contacts in just a few clicks. You have full control.
Get AnswersGather one-time or continuous input
Unlike traditional survey tools, feedback channels are designed for gathering insights over longer periods of time. Use the Scheduler to send periodic invitations to stakeholders and get feedback on an ongoing basis. Or create a channel for a non-recurring project and get valuable input, quickly.
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Learn what matters the most
Keep tabs on topics you or your stakeholders care most about with Keyword Monitoring. Understand the attributes of your business and products that your customers bring up most often, as well as their sentiment towards key topics.
Get AnswersCollaborate with
your team
Share the right insights with the right people
Add unlimited users from your team and help them affect change in your business by routing valuable feedback about critical functions of the organization to them. You have full control over channel visibility — make a channel accessible to your entire team or only specific team members.
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Measure your performance over time
Monitor, share, and evaluate all incoming feedback using Trends and Metrics. Track changes over time to recognize trends in consumer preferences and business performance. Keep tabs on your performance in real-time and spot opportunities to improve.
Get AnswersListen and act on feedback in real-time
Set triggers and get notified every time you receive new feedback with Alerts. Got a new Detractor? Assign the right team members to handle negative feedback before it affects you negatively. Got a new Promoter? Incentivize them to recommend your product or service to their friends.
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Let the insights roll in
Get a quick overview of what’s going on in your feedback channel each month, week, or day by scheduling automatic email summaries. Or export feedback from a channel to a CSV file, and start making smarter, user-centric decisions.
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favorite apps
Connect FeedbackLabs with the business-critical apps you already know and love using like Zapier. Whether it’s automating customer surveys, following up with your support team, or sharing feedback across your organization, our integrations and API help you get the most out of your feedback.
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Your security is
our top priority
With encryption, SSO, SSAE-16 SOC II compliant data centers — and our commitment to GDPR compliance — you can rest assured that your data is always safe.
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Get smarter.
Gain the insights you need to make smarter decisions by securely collecting, sharing, and collaborating on feedback.
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