FAQ

Frequently asked questions, answered.

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  Can you tell me more about how you protect data?

• All our data is encrypted both in transit and at rest. We are GDPR-compliant and provide a Processor Agreement for you to sign.
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  Can I pay by invoice?

• Yes, you can. Please email [email protected] if you'd like to receive an invoice to start your subscription. (Only available for annual payments).
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  What payment methods do you support?

• We support all major credit cards such as Visa, Mastercard, American Express, and Discover. Subscriptions are processed using Chargebee and payments are processed using Stripe, so you may see these names appear on your credit card statement.
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  Will I get a VAT invoice?

• Yes, if you enter your VAT information during signing up you'll receive an invoice specifying the VAT amounts. All listed prices do not include VAT. VAT is calculated upon entering billing information.
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  What's your cancellation policy?

• You can cancel at anytime unless you have a long term contract with us. If that is the case please contact your account manager.
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  Can I change my plan?

• You can make changes to your plan at anytime. If for instance, you start on our Basic plan, you can upgrade to Growth or Enterprise at any later time. You can also switch from a monthly to an annual plan. To change your plan, send us an email and we will make the change for you. Please note that we do not offer refunds for downgrades.
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  Do you have a refund policy?

• We do not provide refunds. If you cancel an active plan, you have full access to your account until the end date of your last paid subscription period.

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